Terms of participation

Who can play

Symplay is for adults aged 18 or older. Follow the venue rules and organizer instructions, treat other players respectfully, and bring the equipment listed for your session.

Sessions and payments

Booking and waitlist sign-ups are not available on this version. Listings are information, not reservations. When purchases are enabled, prices are in CAD and each spot is for a single session, with no season commitment. Check the session’s venue, time, role, notes and cancellation cutoff. A versioned waiver must be accepted before purchase; these terms are not that waiver.

Planned cancellation policy

Cancel more than 24 hours before the session starts to receive account credit, not a card refund. Credits never expire. Exactly 24 hours before the start counts as inside the cutoff. Inside the cutoff, mark “Can’t make it” to offer your spot to the waitlist; credit is issued only if someone takes it. If nobody does, the spot stays yours, without credit or a strike. Strikes are for silent no-shows. Check each session for its cutoff.

If the organizer cancels, the default is account credit; the organizer may instead choose a card refund under the applicable payment rules. This describes the planned purchase policy, not a claim that payments or credits are currently enabled.

Teams, ratings and safety

The organizer assigns teams using skill ratings and teammate mixing. Recreational sport carries risks; balanced teams do not guarantee any result or remove those risks. The final reviewed waiver and policies must address participation, conduct and organizer responsibilities before paid play.

Questions

Contact hello@symplay.ca.